FAQ

1. How can I contact Sylventoria?
You can reach us via email at support@sylventoria.shop or by phone at +1 850-493-2034. Our customer support team is available Monday through Friday and typically responds within 24–48 hours.

2. What shipping options do you offer?
We offer three shipping methods:

1. Free Shipping on orders over $77
2. Standard Shipping: $7.9 (for orders under $77)
3. Expedited Shipping: $17

3. Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future; please check our website for updates.

4. What is your return policy?
We accept returns of eligible items within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by the receipt.

5. How do I return an item?
To initiate a return, email support@sylventoria.shop with your order number and reason for return. We will provide a return authorization and detailed instructions.

6. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item. Original shipping costs are non-refundable unless the return is due to our error.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.